Return Policy

Product Return Conditions

At Bottleco.bg, we strive to provide quality products and correct service. If for any reason you are not completely satisfied with your purchase, you have the right to return the purchased product under the following conditions.

Return Period
Customers can return a purchased product within 30 days from the date of receipt.

Product Condition
To be accepted for return, the product must meet the following conditions:

• be unused

• be in the condition it was received

• be without signs of use or damage

• be returned in the original packaging, if any

We reserve the right to refuse a return if the product shows signs of use or is not in the condition it was received.

Return Procedure

To request a product return, you need to fill out the product return form available on our website.

After submitting the request, you will receive instructions for returning the shipment.

Return Costs

The costs for returning the product are borne by the customer, except in cases where the product is received damaged or the wrong item is sent.

Refunds

After receiving and inspecting the returned product, the amount will be refunded using the same payment method or as agreed with the customer.

The refund is made within a reasonable time after the returned product is accepted.

Contact

For questions regarding product returns, you can contact our team through the contact page on the website.